LowDollarLabs Online User Agreement & Privacy Policy
Effective Date: July 1, 2026
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING LOWDOLLARLABS ONLINE SERVICES. BY ACCESSING OR USING OUR WEBSITE, CREATING AN ACCOUNT, OR ORDERING ANY TEST, YOU AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING THE PRIVACY POLICY IN PART II, WHICH IS INCORPORATED INTO AND FORMS PART OF THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.
This document consists of two parts: Part I — Online User Agreement, which governs your access to and use of the Site and Online Services, and Part II — Privacy Policy, which explains what personal information we collect, how we use and share it, and the choices and rights available to you.
PART I — ONLINE USER AGREEMENT
LowDollarLabs ("LowDollarLabs ," "we," "us," or "our") operates the website located at Lowdollarlabs.com (the "Site"). Our physician office is located in Cary, North Carolina, and we are authorized to serve patients across all U.S. states in which our laboratory provider of choice, Laboratory Corporation of America Holdings ("LabCorp"), operates. All laboratory tests ordered through our Site are fulfilled by LabCorp at LabCorp Patient Service Centers. LowDollarLabs acts as the ordering physician practice for d irect-access testing. We do not perform testing ourselves. This Online Services User Agreement ('Agreement') is a legally binding contract between you and LowDollarLabs governing your access to and use of the Site and all related services ('Online Services'). By accessing the Site, creating an account, or purchasing a test, you accept and agree to this Agreement.
To use LowDollarLabs Online Services, you must:
Direct-access testing may be restricted or unavailable in certain states based on local law. We will notify you at checkout if testing is unavailable in your state.
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately via the websites contact form if you suspect unauthorized access to your account. LowDollarLabs is not liable for losses resulting from unauthorized use of your account due to your failure to safeguard your credentials.
Ordering a lab test through LowDollarLabs is simple:
Upon checkout, LowDollarLabs (through our licensed physician) will generate the required laboratory requisition. No separate doctor's visit or insurance is needed.
Our Online Services and test results are for informational and wellness purposes. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before making any health decisions based on your results.
Prices displayed on the Site are in U.S. dollars and include all applicable fees for the test requisition and order processing. LabCorp may separately charge for certain services at the collection center; we will note any such charges where known. Refunds: If a test is unavailable in your area, contact us via the websites contact form for a refund or credit. Refunds are not available after specimen collection has begun.
Lab results are provided by LabCorp and made available to you through the LowDollarLabs Site or via LabCorp's own patient portal, depending on the test. Results are typically available within 1–3 business days of specimen collection, though turnaround times may vary by test. Results are for your personal use and reference. It is your responsibility to share results with your healthcare provider for clinical interpretation. LowDollarLabs does not interpret results or provide follow-up clinical care. If a result is flagged as critical by LabCorp, LabCorp may attempt to contact you directly in accordance with its standard protocols.
Your privacy is important to us. LowDollarLabs handles your personal and health information in accordance with our Privacy Policy, which is incorporated into this Agreement by reference and available on the Site.
Because our services involve the ordering of clinical laboratory tests, certain information you provide may constitute Protected Health Information ('PHI') under the Health Insurance Portability and Accountability Act of 1996 ('HIPAA'). LowDollarLabs and LabCorp each maintain safeguards to protect your PHI as required by applicable law. You will receive a separate Notice of Privacy Practices describing how your health information may be used and disclosed.
We collect information you provide when registering and ordering, including:
We use your information to process your orders, generate laboratory requisitions, deliver results, communicate with you about your orders, and improve our services. We do not sell your personal health information.
By creating an account or placing an order, you consent to receive communications from LowDollarLabs related to your orders, results, and account, including by email. If you opt in to SMS/text message communications:
You may also opt out of marketing emails at any time by using the unsubscribe link in any such email. Transactional communications related to active orders cannot be opted out of while an order is pending.
Violation of these terms may result in suspension or termination of your account and may be referred to appropriate legal authorities.
All content on the Site, including text, graphics, logos, images, and software, is the property of LowDollarLabs or its licensors and is protected by applicable U.S. copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any Site content without our express written consent.
All laboratory testing services are performed by LabCorp, an independent third party. LabCorp's own terms, conditions, and privacy practices govern your specimen collection and testing experience at LabCorp locations. LowDollarLabs is not responsible for LabCorp's performance, errors, delays, or acts or omissions at collection sites. By placing an order, you acknowledge and consent to the sharing of your order information and relevant personal information with LabCorp as necessary to fulfill your test order. The Site may also contain links to other third-party websites for informational purposes. We are not responsible for the content, accuracy, or practices of those external sites.
THE SITE AND ONLINE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LOWDOLLARLABS DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
We make no warranty regarding the accuracy, completeness, or reliability of any test results, nor that results will meet your specific health or diagnostic needs. Any website can be the target of hacking attacks or other covert attacks. We make reasonable efforts to ensure the integrity of our web services, we strongly advise you to protect your device(s) and web services such as web email, and text messages with appropriate and state-of-the-art methods and technologies as well.Some states do not allow exclusion of implied warranties. the above may not apply to you in full.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOWDOLLARLABS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ONLINE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability to you for any claim arising under this Agreement shall not exceed the amount you paid to LowDollarLabs for the specific order giving rise to the claim in the twelve (12) months preceding the claim. Some jurisdictions do not allow limitation of liability for personal injury or certain other damages; in such jurisdictions, our liability is limited to the fullest extent permitted by law.
You agree to defend, indemnify, and hold harmless LowDollarLabs and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Online Services; (b) your violation of this Agreement; (c) your violation of any third-party right, including any privacy or intellectual property right; or (d) any false, misleading, or inaccurate information you provide to us.
IMPORTANT: THIS SECTION CONTAINS A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER. BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.
If you have a dispute with LowDollarLabs, please contact us first via the website's contact form and describe the issue. We will work in good faith to resolve the matter informally within 30 days.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement or your use of the Online Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court.
Arbitration shall take place in Wake County, North Carolina, or by telephone or video conference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
You may opt out of this arbitration agreement within 30 days of first accepting this Agreement by sending written notice to: LowDollarLabs, Attn: Legal, 7560 Carpenter Fire Station Rd #203, Cary, NC 27519, or via the website's contact form with "Arbitration Opt-Out" in the subject line.
To the fullest extent permitted by law, you and LowDollarLabs each agree that any claim may be brought only in your or our individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate more than one person's claims.
Notwithstanding the above, either party may elect to bring an individual claim in small claims court in lieu of arbitration, provided the claim qualifies for small claims court under applicable law.
This Agreement and all matters relating to the Online Services shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflicts of law principles. Subject to the arbitration provision above, you consent to the exclusive jurisdiction of state and federal courts located in Wake County, North Carolina for resolution of any dispute not subject to arbitration.
We may update this Agreement from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you by posting the updated Agreement on the Site with a new effective date, and may send an email notification to registered users.
Your continued use of the Online Services after the updated Agreement's effective date constitutes your acceptance of the revised terms. If you do not agree to any changes, you must stop using the Site and may request deletion of your account.
LowDollarLabs may suspend or terminate your account and access to Online Services at any time, with or without cause or notice, including for violation of this Agreement, fraudulent activity, or non-payment. You may close your account at any time by contacting us via the website's contact form or by mail.
Upon termination, your right to use the Site ceases immediately. Provisions of this Agreement that by their nature should survive termination (including Sections 8, 10, 11, 12, 13, and 14) will continue in effect.
This Agreement, together with our Privacy Policy and any service-specific terms, constitutes the entire agreement between you and LowDollarLabs regarding the Online Services and supersedes all prior or contemporaneous communications and proposals.
If any provision of this Agreement is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.
You may not assign or transfer this Agreement or your account without our prior written consent. LowDollarLabs may assign this Agreement in connection with a merger, acquisition, or sale of assets without restriction.
This Agreement does not create any third-party beneficiary rights.
If you have questions, concerns, or requests regarding this Agreement, your account, or your orders, please contact us:
PART II — PRIVACY POLICY
This Privacy Policy explains what personal information LowDollarLabs collects through the Site, our checkout and ordering process, our customer support channels, and any other way we describe at the time of collection; how we use and share that information; and the choices and rights available to you. By creating an account, placing an order, or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy.
This Policy does not apply to:
We encourage you to review LabCorp's privacy notice and the policies of any LabCorp location you visit.
Because our Services involve ordering laboratory tests, we and LabCorp may collect health-related information, including:
We treat this information as sensitive, protect it as required by HIPAA and applicable state health privacy and consumer health data laws, and limit its use to providing the Services, as described in Section 3 below.
Payment card and billing information is collected and processed by our third-party payment processor at checkout. LowDollarLabs does not store full payment card numbers on our own servers.
We may receive limited information from LabCorp (e.g., confirmation that a specimen was collected, or result status) and from service providers who help us operate the Site (e.g., fraud-prevention or analytics providers).
We also collect any other information you voluntarily submit to us, for example through the Site's contact form or in communications with our support team.
We use the information described above to:
We do not use your health information to make eligibility decisions for employment, insurance, or credit, and we do not sell your personal health information.
We share the information necessary to fulfill your order — your name, date of birth, selected test(s), and chosen LabCorp location — with LabCorp, which will collect your specimen and perform testing. LabCorp processes this information under its own privacy and regulatory obligations as a healthcare provider. By placing an order, you consent to this sharing as necessary to fulfill your test order.
We share information with vendors who perform services on our behalf, such as payment processing, hosting, customer support tooling, analytics, and email delivery. These providers are authorized to use your information only as needed to provide services to us and are bound by appropriate confidentiality and data-protection obligations.
We may disclose information if required by law, subpoena, or other legal process, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of LowDollarLabs, our users, or the public, in each case consistent with HIPAA and applicable state health privacy laws.
If LowDollarLabs is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections and to the continued application of commitments made in this Privacy Policy (or a successor policy providing comparable protections).
We do not sell your health information. To the extent we engage in any activity that could be considered a "sale" or "share" of personal information under applicable state law (for example, certain advertising cookies), you may opt out as described in Section 6.4.
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, access logging, employee training, and secure storage practices. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If we become aware of a breach affecting your personal information, we will notify you and applicable regulators as required by HIPAA (where applicable), state data breach notification laws, and other applicable law.
You may review and update your account information by logging into your account, or by contacting us using the information in Section 11.
You may opt out of marketing emails using the unsubscribe link in any such email. You will still receive transactional messages related to your orders while an order is pending. SMS opt-out is available at any time by texting STOP (see Part I, Section 6).
You can control cookies through your browser settings, as described in Section 8.
Depending on your state of residence, you may have rights under state privacy laws — including, for example, the California Consumer Privacy Act as amended by the California Privacy Rights Act, and comparable comprehensive privacy laws and consumer health data laws in other states — to:
To exercise these rights, contact us using the information in Section 11. We will verify your identity (and, where applicable, the authority of an authorized agent) before responding, will respond within the timeframes required by your state's law, and will not discriminate against you for exercising your rights. If your request is denied and your state provides an appeal right, we will explain how to appeal.
Where a state consumer health data law (such as a "My Health My Data"-style statute) applies to information we collect, we will provide any separate consumer health data privacy notice and obtain any consents or authorizations that law requires.
We retain personal and health-related information for as long as needed to provide the Services; to comply with legal, regulatory, and recordkeeping obligations (which, for certain laboratory requisitions and medical records, may require multi-year retention periods under federal and state law, including North Carolina law); to resolve disputes; and to enforce our agreements. When information is no longer required for these purposes, we delete or de-identify it in accordance with our retention schedules.
We and our service providers use cookies, web beacons, and similar technologies to operate the Site, remember your preferences, understand how the Site is used, and, where applicable, support advertising. Categories of cookies we may use include:
You can manage cookies through your browser settings, and, where required by applicable state law, through any cookie-preference or opt-out tool we make available on the Site (including recognition of opt-out preference signals where required). Disabling certain cookies may affect Site functionality, such as your ability to complete checkout.
Laboratory testing is a regulated activity. Specimen collection and testing are performed by LabCorp, an independent CLIA-certified laboratory, not by LowDollarLabs directly. Please review the policies and regulatory notices of the LabCorp location you select during checkout before your visit.
Where applicable, we or LabCorp will provide any additional notices required by HIPAA (including a Notice of Privacy Practices), state health information privacy laws, or state consumer health data laws regarding the collection, use, and sharing of health information, and will obtain any consents or authorizations those laws require.
Account holders must be at least 18 years of age (see Part I, Section 2.1). However, LowDollarLabs may facilitate specific diagnostic testing for minors (such as "School Health" programs or parent-initiated testing) where offered and where permitted by applicable state law. When handling the personal and health information of minors, we implement the following protections:
If you believe a minor has provided us with personal information without the legally required consent, or if you wish to exercise your parental rights regarding your child's data, please contact us using the information in Section 11.
If you have questions about this Agreement or this Privacy Policy, or wish to exercise your privacy rights, contact us at:
LowDollarLabs Website: lowdollarlabs.com — please use the contact form on our website or via mail.
Mailing Address: LowDollarLabs, 7560 Carpenter Fire Station Rd #203, Cary, NC 27519.
We may update this Privacy Policy from time to time. We will post the revised Policy on this page with a new Effective Date, and, where required by law, provide additional notice of — or obtain fresh consent for — material changes. Your continued use of the Services after the effective date of an update constitutes acceptance of the revised Policy, except where applicable law requires affirmative consent.